Service centre

ACCOUNT ASSISTANCE

INFLUENCER

Follow the steps below to reset your password:


a. On the Etciuu app login page, click on “Forgotten password?” to access the password recovery page.
b. If the email address given on the password recovery page corresponds to the address you want the password reset email sent to, simply click the “RECOVER PASSWORD” button. Otherwise, enter a new email address before sending the password recovery request.
c. Please check your email. Etciuu instantly sends a message containing the code to reset the password to the chosen email address.
d. Still no email after 15 minutes? Check your spam folder and filter emails from no-reply@etciuu.com
e. Enter the code you received via email on the password reset page and create a new password before finally clicking on the “RESET PASSWORD” button.

Search all your current email accounts for “Etciuu” and “no-reply@etciuu.com” to see if we have sent you email notifications. If you do find a message from us, try using that email address to login. Still unsure which email address you used to create your Etciuu account? Get in touch using our form and we’ll help you locate your account.
By accessing the My Messages section, you can send messages to your followers and even choose between different sending criteria (such as location, gender, etc.)
Check that you have fully filled out the administrative records, and if you have already done so that you do not still have unsold services available.
The Premium service may also be offered as a monthly subscription; given that 30 days after uploading any content, it will no longer be visible to followers, uploading new content with reliable frequency is suggested.
No – however they’re strongly recommended to complete the profile.
The image for a given service is purely at the Influencer’s discretion. Our advice is to insert a photo reflecting the service in question.
Yes, you can refuse to provide a service. The ability to view a follower’s request in advance gives the Influencer the ability to choose whether to provide the content. 
In the “Business Name” box, which comes up when entering your billing information, just enter your name and surname.
In the “Tax Regime” box, if you do not have a VAT number, you must put: Occasional Service Provision.
If you do not have a VAT number, you only need to complete the following fields: Business Name, Address, Postcode, City, Province, State, Tax Code, Payee, IBAN and Tax Regime. 
Yes, but note in this case, however, your relative’s details must be entered in the required billing information.

FOLLOWER

Etciuu is available for operating systems iOS9 and Android9 or above. If that isn’t the case, try updating your device.

Follow the steps below to reset your password: 
a. On the Etciuu app login page, click on “Forgotten password?” to access the password recovery page.
b. If the email address given on the password recovery page corresponds to the address you want the password reset email sent to, simply click the “RECOVER PASSWORD” button. Otherwise, enter a new email address before sending the password recovery request.
c. Please check your email. Etciuu instantly sends a message containing the code to reset the password to the chosen email address.
d. Still no email after 15 minutes? Check your spam folder and filter emails from no-reply@etciuu.com
e. Enter the code you received via email on the password reset page and create a new password before finally clicking on the “RESET PASSWORD” button.

Search all your current email accounts for “Etciuu” and “no-reply@etciuu.com” to see if we have sent you email notifications. If you do find a message from us, try using that email address to login. Still unsure which email address you used to create your Etciuu account? Get in touch using our form and we’ll help you locate your account.
PayPal and Apple Pay allow you to block payments made. Otherwise you can contact the Etciuu help centre directly
The influencer has up to 7 days to process your order. Once that period has elapsed, you will be fully refunded.
You have 14 days from its receipt to make a refund request for an unopened service by contacting the Etciuu help centre, stating the reason.
Etciuu coins update within the following 24 hours. If this is not the case you can contact the Etciuu help centre directly.
You’ll receive a notification as soon as the service is available in your orders section where you can save or download it
Wait for the service to download completely. If it still won’t open, try to download it to your device otherwise contact the help centre and we will resend its

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You’ll receive a notification 10 minutes before the start of your video chat; to access it go to the My Purchases section and wait for the influencer to begin the call. If after three minutes you haven’t answered, you miss the call.

Do you need assistance with your account?

Contact us to have our support